Is water leaking from your portafilter machine, is the coffee too cold, or is your coffee grinder no longer grinding correctly?

In addition to the amounts stated on our product page, further costs may arise, as we do not yet know exactly which parts are affected. For this reason, we carry out an analysis of the fault symptoms of your device.

For this purpose, our technicians dismantle your machine and prepare a cost estimate (cost estimate from €79 will be offset against the repair) with the identified faults.

You will receive feedback from us with the costs and can decide whether you want to have the repair carried out. In this case, the amount for the cost estimate will be offset against the repair.

Please note that despite careful troubleshooting, deviations from the estimated costs may occur during further processing. This means that due to unforeseen circumstances, the invoice may deviate by up to 20% from the cost estimate. In any case, you will receive feedback beforehand.

Sometimes the question arises why our customers have to pay in advance even though the order is not completed.

One of the reasons is the seamless processing of the service order and the avoidance of entry errors at the various interfaces.

This is because our workshop is informed who is coming, with what request, and when. A binding booking takes place, which is plannable for all parties. By requiring binding payment, we also reduce the procedure for dropping off the machine.

Since we do not always know new customers personally, this protects us from payment defaults. Unfortunately, it happens more often that customers change their mind after the service has been rendered, or do not pick up their machine for a long time or at all.

However, your right to revoke, make a possible complaint, or request a rework remains unaffected by this procedure.

For brands we distribute, such as Astoria, Sanremo, Bezzera, Rocket Espresso, Ascaso, VBM, ECM, Lelit, Quick Mill, that are less than 5 years old, we usually have spare parts in stock or can procure them promptly.

The repair time is at least 3 weeks. This applies from the date of drop-off at the workshop and does not include shipping time for special spare parts.

If you bring in a different brand for repair, our trained staff will also carry it out.

Please note that every manufacturer and every machine has its individual characteristics, which results in increased time and cost for technical analysis and spare part procurement.

It is also possible that for devices older than 5 years, the procurement of spare parts may be more complex.

Please plan for a longer execution time compared to our standard in this case.

If you are not sure exactly what defect is present, you have the option of bringing your device to us in person after online pre-registration. The workshop is located at Ifflandstr. 67, 22087 Hamburg.

Collection and redelivery by our technicians can be carried out by arrangement for an additional charge, every Tuesday and Thursday. You can find more information in the purchase process.

Our business address and opening hours can be found below.

We generally repair all classic portafilter machines and coffee grinders. For our core brands, such as: Astoria, Sanremo, Reneka, Bezzera, Rocket Espresso, Ascaso, VBM, ECM, Lelit, Quick Mill, Eureka, we have most spare parts in stock. Of course, you can also bring us branded devices from other manufacturers.

No repairs are carried out on devices from the manufacturers SAGE, GASTRO-Back, SAECO, DeLonghi or similar fully automatic coffee machines.

In connection with a repair, we also offer portafilter machines as loaner devices. Billing is at a flat rate for the entire duration of the repair. You can view the price when booking. Outside of this service, we do not rent coffee machines to private individuals. If you are a business owner looking to rent a professional coffee system for, for example, corporate events, openings, or trade fairs, you can find our options here.

Yes! We repair espresso grinders of all brands and types – from replacing worn burrs to repairing defective components.

Even if you only want a professional adjustment or calibration of your coffee grinder, we will be happy to help you. Booking our workshop service is just as easy as with our portafilter coffee machines. The procedures, terms, and conditions are identical.

Our tip: Check beforehand whether a repair is economically worthwhile. High-quality grinders, e.g., from Eureka, Mahlkönig, Macap, or Marcibar, are durable and a repair is usually worthwhile. Cheaper models, on the other hand, are often designed for wear and tear and are often not economically viable to repair.

Our technicians' many years of experience and high-quality spare parts guarantee optimal repairs. This is because maintenance and repairs are carried out with the greatest care and according to proven procedures and quality guidelines. Due to the complexity of the technology and the age of components, it is unfortunately not always possible to rule out the possibility of follow-up problems occurring after successful maintenance/repair.

- Please refrain from unnecessary inquiries before the expiry of 3 weeks.
- Please note the further processing time after approval has been granted.
- Check whether you have provided the correct contact details.
- Is our reply or cost estimate in your spam folder?
- Have you already approved the existing cost estimate?
- Please note that a service order can take up to 4 weeks.
- Check repair status here!

- Travel within Hamburg (city) = from €68 incl. VAT
- Travel within Hamburg (metropolitan area) = from €88 incl. VAT (e.g., Norderstedt, Ahrensburg, Wentorf, etc.)
- Travel within Hamburg (surrounding area) up to 200 km = By arrangement and effort.
- Cost estimate (CE) flat rate €79 incl. VAT for household appliances.
- Cost estimate (CE) flat rate €179 incl. VAT for catering machines.
- Cost estimate will be credited towards repair.